Refund policy

Returns will be accepted for online orders within 30 days of purchase date for exchange or store credit on normal-priced items only. All sales are final on sale/clearance items as well as pre-loved and vintage collections.

All products must be in new, unwashed, and unused condition, with all original packaging. Strollers and car seat returns can only be returned if the box is unopened. 

Please call or email us in advance before returning any products. You will be given a Return Merchandise Authorization (RMA) number to write on the outside of your package and will be given return instructions. If possible, please include a copy of your packing list or invoice for quicker return processing. 

You may ship your order at your own expense or we can issue you a pre-paid return label.  If you choose to ship your order yourself, we suggest you insure the package. EcoBambino is not responsible for lost or stolen packages. If you choose a pre-paid label we will deduct the shipping cost from your refund upon receiving the item(s) back. 

When your products are received and verified to be in new condition, you will receive store credit for full cost of the items (less shipping/handling fees). We will call you to see if you would like to make an exchange or would like store credit in the form of a gift card for future use.

If the returned items do not fully meet our standards, a minimum 20% restocking fee will apply. We reserve the right to refuse returns due to quality of returned items.